We hope that you, your family, and your friends continue to be in good health.
While our five fulfilment warehouses are all open (US, UK, AUS, EU, CAN), the Covid-19 pandemic continues to cause some disruptions to postage times. In Europe, we're experiencing delays to certain areas including Greece, Ireland, Italy, and Sweden. The current delivery time from our EU warehouse to these locations is 14 - 21 days.
Additionally, due to Brexit-related complications our UK warehouse is currently unable ship orders to customers outside the UK, and UK customers cannot order from our EU warehouse. We will advise when this situation changes.
We appreciate people buying direct. It helps the company in these trying times. If you want to check the status of your order, you can always drop Dustin a line: firstname.lastname@example.org. And remember, while you're waiting for your physical shipment from Chaosium.com, you have the PDF already to read, play, and enjoy.
UK Malleus Monstrorum Update
In our previous shipping and fulfilment update we mentioned our difficulties getting the Malleus Monstrorum slipcases across the Channel (due to Brexit-related congestion in Calais, our shipping agent regretfully had to send the pallet back to Poland).
Michal, our resourceful chief of operations, has tried a different approach, with the new shipment instead landing in Bristol. However, the estimated delivery date for this was 27th January and unfortunately, according to the latest tracking information, the shipment is still in transit. This situation is beyond our control and we appreciate the ongoing patience of our UK customers!
We will make an announcement when the Malleus Monstrorum shipment finally arrives in the UK.
On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.
— Rick Meints, president Chaosium Inc.