Warranty & Returns

Thank you for visiting Chaosium Inc. We hope you enjoyed our web site (www.chaosium.com) and found it useful and informative. The following paragraphs describe our product warranty and return policies. By using this site, you consent to the following terms.

CHAOSIUM WARRANTY: Chaosium guarantees that all books sold on our web site, except for Boo-Boo Books, are fresh new titles free of printer defects and damage.

BOO-BOO BOOKS: As a result of our sales to the book and game trades, we sometimes get returns of unsold books. We call these “Boo-Boo Books”. Boo-Boo Books will show evidence of shipping and will be shelf-worn but are otherwise complete titles. Boo-Boo Books are sold at a discount under “as-is” terms. You may neither return nor claim a refund for Boo-Boo Books.

RETURN POLICY: Should you purchase a new Chaosium title and find that it contains a printer error or other damage, please contact us immediately, either by phone (510-583-1000) or via email (dustin@chaosium.com). Generally we will ask that you return the damaged book and we will replace it or refund your money (or issue a credit to your credit card). Sometimes we will replace the product and allow you to retain the damaged book, merely asking that you try to find another aspiring gamer who might benefit from the damaged product. In all cases, the decision to ask for the product’s return lies with Chaosium Inc.

POLICY CHANGES: Chaosium reserves the right to change this warranty policy, and will post any revisions on this web site. Your continued use of this web site will be subject to the then-current warranty policy.

QUESTIONS & COMMENTS: If you have any questions or suggestions about our warranty and return practices, please feel free to contact us at chaosium@chaosium.com.